The Cumberland Council contract to support unpaid Carers was, put out to tender in April. Unfortunately, Carer Support Carlisle & Eden and Carer Support West Cumbria were not awarded the new contract to support unpaid Carers.  The result being they will end their delivery of Carer Support Services on behalf of Cumberland Council from October 1, 2025 for Carers in Carlisle, Allerdale and Copeland 

Cumberland Council divided the contract for supporting unpaid Carers into 3 separate lots; each of which was won by a different organisation:

 Services from 1^st October will be delivered by:

• Lot 1: Young Carers and Parent Carer support, will be delivered by Family Action.
• Lot 2: Adult Carer support, will be delivered by People First.
• Lot 3: Digital Carer Support to create a digital AI based platform will be delivered by Mobilise Care Ltd.

Carer Support Carlisle & Eden and Carer Support West Cumbria will be working with the new providers to ensure a seamless handover for the Carers they support in Cumberland.  Both Carer’s organisations will be contacting the Carers they support directly, updating them throughout this transition period. 

As always, Carers in Cumberland who have questions can contact their Support Worker directly. 

Carers in EDEN supported by Carer Support Carlisle & Eden are unaffected by these changes.

Carer Support West Cumbria will now focus exclusively on delivering our charitable aims whilst continuing to work with the new providers, local organisations and alongside Carer Support Cumbria to support unpaid Carers.

For more information about Carer Support Services across Cumberland visit:

• https://carlisle-eden-carers.org.uk
• https://www.carersupportwestcumbria.co.uk